Maintenance and Support

Maintenance and Support

Our EPM/CPM Maintenance and Managed Support Services are refined to ensure you have 100% up time!

We understand the need for reliable Maintenance and Managed Support Services provider and here are a few common reasons why organizations turn to the managed support services provider. EPM Suite for products is designed to meet the unique needs.

If you are experiencing any of the ABOVE LISTED challenges?

  • Multiple administrators for every application in each Onestream or Oracle Hyperion suite of product
  • Too much hiring costs
  • Experiencing high levels of administrator turnover
  • Tired of hiring new OneStream, Anaplan or Hyperion administrators every few months.
  • Lack the skill set internally or knowledge for all EPM application. Exp:  Onestream, Anaplan, Oracle EPM, FCCS, EPBCS, HFM, Hyperion Planning, Essbase, Infrastructure support
  • Lack of proper change management process.
  • Development is done directly on production environment which makes systems unstable and causes performance issues.
  • EPM systems are unstable or system is down or slow when you need it the most.
  • Data is not accurate, and not reliable, not up to date and not available on a timely basis.
  • Incur a lot of manual activities to load data and produce reports. EPM system is hard to maintain.
  • Not happy with the high costs of maintaining your OneStream, Anaplan, Oracle EPM Cloud or Hyperion on-prem systems.
  • Team is frustrated and affecting employee performance.

We help our customers with fix cost or on demand services and contact us to get the best value of your EPM/CPM software investment!

Maintenance and Support Services

  • Application administration and end user tasks support
  • Setup User Security And User Support
  • Monthly Development Hours
  • Periodic Application Health Checks
  • Annual Application Review and Year-End Changes
  • After Hours Support on Month Ends
  • Patch Installations
  • User training
  • Monthly Administration Support Hours
  • Debugging and Application Fixes ( Troubleshooting)
  • Best Practice Tips, Webinars and Training
  • Guaranteed Response within an Hour

We Support following Solutions and Products:


  • Financial consolidation and reporting
  • Planning Budgeting and Forecasting 
  • Profitability and Cost Reporting
  • Microsoft SQL Server and Custom Software


  • OneStream:  Consolidations, Planning, Account rec, People Planning, Reporting and Dashboards
  • Oracle:  Hyperion on-Premises , HFM, ESSBASE, PLANNING
  • Oracle EPM:  on-Cloud FCCS, EPBCS, ARC, EDMCS, PCMCS, TRC
  • Anaplan
  • Microsoft SQL Server and Custom Software Applications  (.net, c#)
  • SharePoint Support, AI, Cybersecurity, Cloud Migration

Our Portfolio of Clients Includes

  • Manufacturing
  • Construction
  • REIT
  • Mining and Mining Services
  • Banking/Finance
  • Information Technology/Digital
  • Engineering
  • Hospital/Medical
  • Government

Astral Solutions Group is a Trusted and Leading OneStream implementation Partner and Oracle Hyperion EPM On-Premises on Oracle EPM cloud consulting company and Oracle Service Partner. Astral Solutions Group is based in Mississauga, Ontario Canada and we provide Consulting Services across Toronto, Brampton, GTA, Ontario, Canada, United States and in North America. Contact us for your EPM/CPM Software, Solutions or Services needs or if you have any questions!

”I have selected Astral Solution Group for Financial Close and Consolidation, Planning Budgeting and Forecasting, Profitability and Cost Reporting Solutions in all the three companies that I worked at.  If you are looking for true partners who will burn the midnight oil to make your project successful. They do quality work with lots of personal attention.”
Ankit Dhawan, CFO, Manufacturing Company

”Astral Solutions Group has always been very responsive to my emails and questions and you have been able to fix any problems with the Analytics System. Your service is very good, and I really appreciate it very much.”
Dan Dobratz, VP Mfg - Technology and Engineering

Are you interested in having a conversation for your EPM/CPM requirements?

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