Maintenance and Support

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Maintenance and Support

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Our Maintenance and Managed Support Services are refined to ensure you have 100% up time!

We understand the need for reliable managed Services provider and here are a few common reasons why organizations turn to the managed support services provider. EPM Suite for products is designed to meet the unique needs.

  • Multiple administrators for every application in each Oracle Hyperion suite of product
  • Too much hiring costs
  • Experiencing high levels of administrator turnover
  • Tired of hiring new Hyperion administrators every few months.
  • Lack the skill set internally or knowledge for all EPM application. Exp:  HFM, Hyperion Planning, Essbase, Infrastructure support
  • Lack of proper change management process.
  • Development is done directly on production environment which makes systems unstable and causes performance issues.
  • EPM systems are unstable or system is down or slow when you need it the most.
  • Data is not accurate, and not reliable, not up to date and not available on a timely basis.
  • Incur a lot of manual activities to load data and produce reports. EPM system is hard to maintain.
  • Not happy with the high costs of maintaining your Hyperion systems.
  • Team is frustrated and affecting employee performance.

If you are experiencing any of the ABOVE LISTED challenges, contact us to get the best value of your EPM software investment!

Maintenance and Support Services

  • Monthly Administration Support Hours
  • Help Desk Support
  • Debugging and Application Fixes ( Troubleshooting)
  • Guarantee to Response with In Half an Hour
  • Best Practice Tips, Webinars and Training
  • Setup User Security And User Support
  • Monthly Development Hours
  • Periodic Application Health Checks
  • Annual Application Review and Year-End Changes
  • After Hours Support on Month Ends
  • Patch Installations
  • User training

We Support following Solutions and Products:

Solutions:

  • Financial Close and consolidation
  • Planning Budgeting and Forecasting
  • Profitability and Cost Reporting
  • Microsoft SQL Server and Custom Software

Products:

  • Oracle Hyperion on-Premises
  • Oracle Hyperion on-Cloud
  • OneStream
  • Microsoft SQL Server and Custom Software Applications  (.net, c#)

Our Portfolio of Clients Includes

  • Manufacturing
  • Construction
  • REIT
  • Mining and Mining Services
  • Banking/Finance
  • Information Technology/Digital
  • Engineering
  • Hospital/Medical
  • Government
”I have selected Astral Solution Group for Financial Close and Consolidation, Planning Budgeting and Forecasting, Profitability and Cost Reporting Solutions in all the three companies that I worked at.  If you are looking for true partners who will burn the midnight oil to make your project successful. They do quality work with lots of personal attention.”
Ankit Dhawan, CFO, Manufacturing Company

”Astral Solutions Group has always been very responsive to my emails and questions and you have been able to fix any problems with the Analytics System. Your service is very good, and I really appreciate it very much.”
Dan Dobratz, VP Mfg - Technology and Engineering

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