At Astral Solutions Group, we understand the importance of continued support after OneStream implementation to ensure the seamless operation of your systems and applications. Our offerings for OneStream using companies who have recently implemented or using the OneStream software platform from many years. Our dedicated team of experts committed to delivering proactive maintenance and support services tailored to meet your specific needs.

You can trust that your systems are in capable hands, allowing you to focus on your core business objectives. Our packages allow you to choose services you need to get best value of your OneStream software investment.

1. Dedicated Resource

Astral provides dedicated support services specialist for each client. We have support team to provide exceptional Maintenance and support services to our clients. We provide dedicated communication channel to our clients. Our team invest our time to understand our client’s application design and gain the deep knowledge implemented solution. Our resources are just an email or phone call away to support and don’t rest until the issue is resolved.

2. 24/7 Technical Support

We offer round-the-clock technical support to address any issues or concerns you may encounter, ensuring minimal downtime and maximum efficiency for your operations.

3. Software Updates and Patch Management

Stay up to date with the latest software updates and patches to ensure optimal performance, security, and compatibility with your environment.

4. Performance Optimization

Our team works tirelessly to optimize the performance of your systems and applications, enhancing speed, efficiency, and overall user experience. We take a proactive approach to support, identifying and addressing potential issues before they escalate.

5. Incident Response and Resolution

In the event of an incident, our rapid response team is on standby to quickly diagnose and resolve issues, minimizing disruption to your business operations. Review the Service level agreements and root cause of the incidents on monthly basis or as needed.

6. Comprehensive Training and Documentation

We provide comprehensive training and documentation to empower your team with the knowledge and skills needed to effectively manage and utilize your systems.

7. Maintenance and Support packages

Astral provides different OneStream Maintenance and support packages for the varied needs of our clients. Our clients can choose the right package according to their needs and budget and get the best value of their investment and increase the productive and efficiency.

8. PHENOMENAL Service and Support.

At Astral, we always look for opportunities to impress our clients and convert them into a long-term raving fan of our company and our service. This is evident from what our current customers say about us.

9. 100% Satisfaction Guarantee.

At Astral, we want our clients to be completely satisfied with our services. If things aren’t right, we’ll make it right. We want our clients to happy about our services and happily refer our name to other clients.

10. Software Expertise:

Our team consists of highly skilled and certified OneStream professionals with extensive experience in OneStream Maintenance and Managed Support Services. We understand Finance processes and have team of functional and technical resources ready to provide services to our clients. Our consultants average over 10 years of experience in EPM/CPM & BI tools and they will work closely with our client team to meet your needs.

11. Additional benefits of our OneStream Support Services:

• Fixed and cost effective:

Choose the right support package based on your needs and no need to hire full time resource if you don’t need. Business resources can focus on business operations instead of managing OneStream system and applications.

• Eliminate Attrition Risk:

No need to worry about high levels of administrator turnover and successfully mitigate skilled resources attrition risk.

• Change Management:

Setup proper change management process to make sure aligned with regulatory bodies and provide the report on timely basis.

• Scalability and Flexibility:

Businesses undergo constant evolution, requires adaptable EPM/CPM solutions. Outsourcing OneStream Maintenance and managed support services provides scalability and flexibility to seamlessly accommodate changing requirements.

• Up-to-date software knowledge and features:

At Astral, we share latest Software features and enhancements with our clients and provide them latest information on how they can leverage new features and enhancements to increase productivity and efficiency and get the best value of their investment. Astral can provide new development statement of work if client want increate the footprint of software in other areas of the business.