Maintenance and Managed Support Services: Customizing Support Services for Your Performance Management EPM/CPM Needs

Maintenance and Managed Support Services: Customizing Support Services for Your Performance Management EPM/CPM Needs

In today’s data-driven business world, Enterprise Performance Management (EPM) and Corporate Performance Management (CPM) solutions are essential for financial planning, consolidation, reporting, and analysis. However, simply implementing an EPM/CPM system isn’t enough. To maximize its value, you need ongoing support that aligns with your specific needs.

This blog post explores the limitations of generic EPM/CPM-managed support services and the significant advantages of customized solutions with robust capabilities.

The Pitfalls of Generic EPM/CPM Managed Support Services

Generic managed support services for EPM/CPM systems often fall short in several key areas:

• One-size-fits-all approach: Generic support plans offer a standardized set of services that may not address your unique business processes and challenges. This can lead to inefficiencies and a lack of focus on your specific needs.
• Limited customization: Generic solutions may not offer the flexibility to tailor support services to your specific business needs. This can result in gaps in support and hinder optimal system utilization.
• Integration challenges: Generic support providers may struggle to integrate seamlessly with your existing systems and applications. This can lead to data silos, inconsistencies, and disruptions in your workflow.
• Lack of industry expertise: Generic providers may not possess deep industry knowledge specific to your business sector. This can limit their ability to understand your unique challenges and provide industry specific support.

By relying on generic managed support services, you risk missing out on the full potential of your Performance management EPM/CPM systems and software investment.

The Power of Customized Maintenance and Managed Support Services

Customized Performance management EPM/CPM software maintenance and managed support offers a multitude of benefits:

• Tailored services: A customized plan addresses your specific needs, including user support, system administration, Integration with source systems, data management, and ongoing optimization. This ensures your resources are focused on maximizing the value of your EPM/CPM system.
• Enhanced efficiency: Customization streamlines processes and workflows, leading to improved efficiency for your finance team. They can focus on strategic analysis and decision-making rather than troubleshooting technical issues.
• Seamless integration: Integrated support ensures your EPM/CPM system works seamlessly with your existing applications and databases. This eliminates data silos and fosters a centralized source of truth for informed financial decisions.
• Industry expertise: Choosing a provider with experience in your specific industry ensures they understand the nuances of your business and can offer targeted support that addresses your unique challenges.
• Proactive maintenance and issue resolution: Customized support often includes proactive monitoring and maintenance, allowing your provider to identify and address potential issues before they disrupt your operations.

Overall, our customized Performance management EPM/CPM systems maintenance and managed support services empower you to leverage your system’s full potential, gain valuable insights, and make informed financial decisions that drive business growth, efficiency and productivity.

How Astral Solutions Group Delivers Customized Performance management EPM/CPM systems maintenance and managed support services

Astral Solutions Group understands that “one size fits all” doesn’t apply to your Performance management EPM/CPM systems maintenance and managed support. We take a collaborative approach to tailor our services to your specific needs and environment:

• Needs assessment: We begin by working closely with your team to understand your current EPM/CPM setup, business goals, and challenges.
• Customization: Based on the assessment, we develop a customized support plan that aligns with your unique requirements.
• Seamless integration: Our team has extensive experience integrating EPM/CPM systems with various applications and databases, ensuring smooth data flow and consistency.
• Industry expertise: Our team boasts extensive knowledge across various industries, allowing us to provide targeted support that addresses your specific business needs.
• Ongoing support: We offer ongoing support with dedicated account managers, technical expertise, and proactive maintenance to ensure your EPM/CPM system continues to function optimally.

By partnering with Astral Solutions Group, you gain access to a team of EPM/CPM experts who are committed to your success.

Ready to unlock the full potential of your EPM/CPM system?

Astral Solutions Group is a Trusted and Leading OneStream implementation Partner and Oracle Hyperion EPM On-Premises on Oracle EPM cloud consulting company and Oracle Service Partner. Astral Solutions Group is based in Mississauga, Ontario Canada and we provide Consulting Services across Toronto, GTA, Ontario, Canada, United States and in North America.

Contact Astral Solutions Group today to set up a free assessment of your system and determine your needs!